Frequently asked questions

Where is your boutique?
We are located in Sydney. 
 Our boutique address is 82A Lane Cove Road, 
(cnr Hancott Street), RYDE  NSW 2112.
You can find us behind Carpet Court, next to Joanne's Flower Studio.

What type of payments do you accept?
The following payment types are accepted online:
1. Credit Card - Visa & Mastercard only
2. Direct Deposit.  Payment is to be made within 3 business days.  
You will receive account information on check out.
3. Money order.  Payment must be received within 5 business days as our 
stock moves very quickly and we can only hold onto most items for this amount of time.  

When will I get my order?
As soon as your payment is confirmed/received your order will be dispatched the next business day. Delivery times will depend on what state you are in. If for any reason the product is out of stock we will advise you of  the estimated delivery time.

How much will postage/shipping cost?
We use Australia Post for our choice of shipping.  Once you have purchased your item/items your postage will be calculated for you in the check out section.

What if the clothing I have bought on-line does not fit me?
We will accept exchanges for another size only if it is available.  The clothing must have all tags attached and sent back or returned within 5 days of purchase, you will be liable for additional shipping charges to send the item back to us.

Do you have a refund policy?
No, as all goods are checked for any faults before leaving our premises 
(this policy applies to online sales only).

Do you have a phone number where we can contact you?
Yes you can contact us on 02 8819 4895 or mobile 0430 100 934

If  there is a product you don't have on your site will you source it for me?
We certainly can, please send your suggestions to info@cordeliascloset.com.au or call us.

If you do not have my corset size in store can you order one in for me?
Yes we can, our corsets move really quickly so sometimes we may not have your size in store, however we can backorder one for you, but a deposit must be left on the item to secure it.

Do you have more products in your boutique than online?
Yes, we have a large selection of our products online, but do have more in store. 

Do I need to make an appointment to try on a corset?
Appointments are not necessary for corsets or general clothing, however if you wish to come after hours you can make an appointment.

I am looking for a corset which will reduce my waist by about 4 inches, are your corsets able to achieve this?

Waist reducing corsets must be steel boned, and our corsets do have 16 bones.  The purpose of the boning is not to squash you in, but to hold the fabric taut, thus distributing the tension of lacing and preventing the corset from wrinkling, folding at the waist etc. Contrary to popular belief, boning in a corset actually makes it more comfortable, so don't be fooled into buying a lightly boned corset thinking it will be easier to wear. Corsets should also include a steel busk at the front (unless they have a specific corset style zipper such as Heavy Red) and should be laced at the back through quality two-part eyelets such as ours. Some corsets are often sold with pretty ribbon lacing, but this is usually not very durable, and ordinary ribbon is not really strong enough for the kind of tension it will be subjected to when the corset is laced in. Our corsets have the proper lacing.
The standard waist reduction for waist training is about 4 inches, our corsets have a waist reduction on 4-6 inches.  Anything over this would be used for tight lacing, which our corsets are not really designed for as tight lacing ranges requires a 6-10 inch reduction.