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Frequently asked
questions
Where is your
boutique? We are located in
Sydney. Our boutique address is 82A Lane Cove Road, (cnr
Hancott Street), RYDE NSW 2112. You can find us behind Carpet Court,
next to Joanne's Flower Studio (using the same
entrance).
What
type of payments do you accept? The following payment types are
accepted online: 1. Credit Card - Visa, Mastercard & American Express
2. Direct Deposit. Payment is to be made within 3 business
days. Account details will be given after check out is
completed. 3. Money order. Payment must be
received within 5 business days as our stock moves very quickly and we
can only hold onto most items for this amount of
time.
When
will I get my order? As soon as your
payment is confirmed/received your order will be dispatched the next business
day. Delivery times will depend on what state you are in. If for any reason the
product is out of stock we will advise you of the estimated delivery
time.
How much will
postage/shipping cost?
Fastway Courier service is our
choice for shipping out orders, they are fast and reliable. Once you have
purchased your item/items your postage will be calculated for you in
the check out section.
What
if the clothing I have bought on-line does not fit me? We will accept exchanges
for another size only if it is available. The clothing must have all tags
attached, be in sound condition and sent back or returned within
5 days of purchase, you will be liable for additional shipping
charges to send the item back to us and a second charge again to repost the new
sizing out to you.
Do you have a refund
policy? No, as all goods are checked for any
faults before leaving our premises (this policy applies to online sales only).
Do you do lay-bys
Yes we
do. A deposit of 10% is to be left on the purchase and must be paid off within a
3 month period.
Do you
have a phone number where we can contact you? Yes you can contact us
on 02 8819 4895 or mobile 0430 100 934
If there is a
product you don't have on your site will you source it for
me? We certainly can, please send
your suggestions to info@cordeliascloset.com.au or call us.
Can you make
custom made clothing
Yes we can custom make
anything. Weather it be a gown for a wedding, formal; skirts, jackets, corests
etc. You may want something with a twist or an original piece made for yourself,
we can do this for you.
If you do not have
my corset size in store can you order one in for me? Yes we can, our corsets move really
quickly so sometimes we may not have your size in store, however we can
backorder one for you, but a deposit must be left on the item to secure
it.
Do you have more products in your boutique than
online? Yes, we have a large selection of our products
online, but do have more in store.
Do I
need to make an appointment to try on a corset? Appointments are not
necessary for corsets or general clothing, however if you wish to come after
hours you can make an appointment.
I am looking for a corset
which will reduce my waist by about 4 inches, are your corsets able to achieve
this? Waist reducing corsets must be steel
boned, and our corsets do have 16 bones. The purpose of the boning is not
to squash you in, but to hold the fabric taut, thus distributing the tension of
lacing and preventing the corset from wrinkling, folding at the waist etc.
Contrary to popular belief, boning in a corset actually makes it more
comfortable, so don't be fooled into buying a lightly boned corset thinking it
will be easier to wear. Corsets should also include a steel busk at the front
(unless they have a specific corset style zipper such as Heavy Red) and should
be laced at the back through quality two-part eyelets such as ours. Some corsets
are often sold with pretty ribbon lacing, but this is usually not very durable,
and ordinary ribbon is not really strong enough for the kind of tension it will
be subjected to when the corset is laced in. Our corsets have the proper
lacing. The standard waist reduction for waist training is about 4 inches,
our corsets have a waist reduction on 4-6 inches. Anything over this would
be used for tight lacing, which our corsets are not really designed for as tight
lacing ranges requires a 6-10 inch reduction.
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